privacy policy

Introduction

Paperwork ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document processing services.

Information We Collect

Information You Provide

• Account information (name, email address, company name)
• Documents you upload for processing
• Payment information (processed securely through third-party payment processors)
• Communications with our support team

Automatically Collected Information

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Log data (access times, pages viewed, errors)

How We Use Your Information

• To provide and maintain our document processing services
• To process your documents using AI and machine learning technologies
• To improve our services and develop new features
• To communicate with you about your account and services
• To ensure security and prevent fraud
• To comply with legal obligations

AI and Document Processing

Important: We do not use your documents or data to train our AI models. Your documents are processed solely to provide you with the requested service.

• Documents are processed using secure AI infrastructure
• Processed data is encrypted in transit and at rest
• Documents are retained only as long as necessary to provide services
• You can request deletion of your documents at any time

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (cloud hosting, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize sharing

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit
• Encryption at rest for stored documents and data
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with 24/7 monitoring

Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a copy of your data in machine-readable format
• Opt-out: Opt-out of certain data processing activities
• Withdrawal: Withdraw consent at any time

Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations. Documents are typically deleted 30 days after processing unless you request earlier deletion or longer retention.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@paperwork.to
Address: United Arab Emirates