Terms of Service

Services

paperwork provides:

• Bank statement analysis
• Document fraud detection
• Document automation: classification, extraction and checks
• Company intelligence: domain, sentiment and crypto wallet checks
• Identity and business verification: Emirates ID, passports and trade licenses
• Paper OS, a workspace where your team and AI agents work cases
• REST API and dashboard
• Apps: PDF Editor, Privacy Mask, the Paperwork mobile app, the Mobile SDK and the Shopify app
• On-premise AI services and custom projects under a separate contract

Accounts

• We or your organisation's admin create accounts; give accurate company and contact details
• Keep passwords and API keys secure
• You are responsible for activity under your account
• Tell us at once about unauthorised access: info@paperwork.to

Acceptable use

You agree not to:

• Process documents you have no right to process
• Use the services for money laundering, fraud or other unlawful purposes
• Get around usage limits or access controls
• Reverse engineer our software or models
• Resell the services without our written agreement
• Upload malware or try to reach other customers' data
• Scrape or load-test our systems without permission

Fees and payment

• Plans and prices are on the pricing page or in your order
• We invoice in US dollars, monthly or annually as agreed
• Usage above your monthly commitment is billed at your agreed rates
• We give 30 days' notice before a price change
• Fees for a started billing period are not refunded

Usage limits

Some tools limit usage per plan, for example runs per day. Requests above a limit return HTTP 429. We may suspend access in case of persistent abuse.

Your data

• You own your documents and the data extracted from them
• You let us process them to provide the services
• Results are available through the API and dashboard while your account is active
• We delete your documents and results on your written request, except records the law requires us to keep

AI output

• Results come from automated and AI processing and can contain errors; check them before you rely on them
• You make your own lending, onboarding and compliance decisions
• We do not guarantee that using the services meets your regulatory obligations

Our intellectual property

paperwork owns the services, including software, models, documentation and brand. A software license gives you the right to run the platform; it does not include source code unless your contract says so. You may not copy, modify or create derivative works without written permission.

Availability

We work to keep the services available but do not promise uninterrupted operation. Service levels, if any, are set out in your order or contract.

Suspension and termination

• You can end the service by written notice under your order or contract
• We may suspend access at once for a breach of these terms
• We may end the service for any reason with 30 days' notice
• Fees owed before termination remain due

Disclaimers

The services are provided “as is” and “as available”, without warranties of any kind, except where the law does not allow them to be excluded.

Liability

Our total liability is limited to the fees you paid in the 12 months before the claim.

We are not liable for indirect, consequential or punitive damages, lost profits, or decisions you make based on results.

Indemnification

You indemnify paperwork against claims arising from your use of the services, your documents, or your breach of these terms.

Governing law

These terms are governed by the laws of the United Arab Emirates. Disputes go to the courts of Dubai. DIFC and ADGM courts are excluded unless agreed in writing.

Changes

We may update these terms. We email customers about material changes 30 days before they take effect. Using the services after that means you accept the new terms.

Contact

info@paperwork.to